The Partnership Between High Quality Self and High Quality Care (AMW)
2021 AAO-HNSF Annual Meeting & OTO Experience
Delivery of safe, high-quality care remains a primary guiding principle in Otolaryngology. However, it is more challenging to provide optimal surgical care when the physician delivering care is in suboptimal personal, emotional, or physical condition. Physician wellness can positively or negatively impact ongoing safety and quality care efforts in patient care delivery, as patient safety and outcomes significantly impacts physician wellness. In this panel, Otolaryngology experts in quality, safety, and physician wellness will discuss the significance of physician wellness, and how bad outcomes and "near misses" can adversely impact both physicians and subsequent patients. Physician wellness emerges from a combination of personal coping processes and system supports. The panelists will identify system barriers and cultural impedances as well as facilitators to improve wellness and resiliency, discuss "second victim syndrome" and describe organizational factors that impact many practicing Otolaryngologists. While Otolaryngologists can take steps to help themselves and colleagues cope with the stressors and challenges of patient care, healthcare systems are also vital in supporting efforts to improve wellness and increase quality and safety. Compelling personal stories, coupled with strategies for personal and institutional growth, will be utilized to help attendees develop awareness of the impacts of quality and wellness in ongoing patient care.
Credits
CME:1.0, MOC:1.0